Contact BAI support

Get help

Email support@copilotbai.com. Support hours are Monday–Friday, 9 AM–5 PM Eastern.

What to include

Include your workspace name, the action you were taking, the time of the problem and any reference shown on screen. If sending a screenshot, remove confidential information first.

Keep credentials private

Never send passwords, MFA codes, AWS keys, Intuit authorization codes or QuickBooks tokens. BAI does not need your QuickBooks password to connect your account.

QuickBooks connection

When QuickBooks is enabled, an authorized workspace user can connect, reconnect or confirm disconnection from Connections inside BAI, at app.baicopilot.com. QuickBooks is not yet enabled in BAI; this page does not initiate authorization or disconnect an account.