End-user license agreement
Current version, published November 7, 2026.
Who this agreement is with and when it applies
BAI Copilot LLC (“BAI,” “we,” or “us”) provides BAI Copilot fleet operations software to the business accepting these terms (“Customer”). The person accepting must have authority to bind that business. Viewing this page alone does not create a paid subscription. Acceptance occurs through BAI’s presented acceptance control or a signed order that incorporates this version. This agreement concerns BAI Copilot software only. Separate dispatch, partnership, setup, investing or funding services, including services contracted with Barbs’ Angel Investing, LLC, require their own agreement with the entity named there.
Your license and workspace
During the service term authorized for your workspace, BAI gives Customer a limited, nonexclusive, nontransferable right for its authorized users to access the enabled software for Customer’s business. BAI and its licensors retain ownership of the software; Customer retains ownership of the records and files it supplies. Customer may not sell access, bypass access controls, introduce malicious code, misuse another workspace’s data or use the service unlawfully. Restrictions do not prohibit activities that applicable law expressly permits.
Orders, trials, fees and precedence
A separately accepted written software order or pilot agreement sets its service period, capacity, price, payment terms, renewal, cancellation notice and any refund entitlement. This EULA does not fill a missing commercial term, create a payment authorization, impose a minimum purchase or automatically renew a subscription. Where a 14-day, no-card trial is offered, trial access does not by itself authorize a charge or conversion to paid service; any extension must be confirmed. Paid service requires acceptance of its stated terms. If a signed agreement conflicts with this EULA, that agreement controls the specific commercial or contractual issue. Mandatory legal rights and applicable restrictions on provider data continue to apply.
Customer and user responsibilities
Customer is responsible for the accuracy and lawful provision of its records, appropriate permissions and notices for drivers and other individuals, access granted to its users, and reviewing information before acting on it. Customer remains responsible for carrier operations, vehicle and driver safety, hours-of-service duties, dispatch, accounting, taxes and filings. BAI prepares and records information; it is not an ELD, bank, factoring company, payroll processor, or legal, tax or safety adviser. Estimates, alerts and compliance indicators do not establish legal compliance. Keep required original records and an alternative way to perform critical work during an outage.
Documents, invoices and outside websites
Customer must review generated invoices, amounts, recipients, attachments and supporting documents before sending them. Document checks may refuse or delay an upload or rendering job. Saving or opening a broker, factoring, bank or payroll website only opens that separate website. Customer signs in there and uploads or pays there itself. BAI does not receive that website’s login password, submit files to it, confirm payment or move money merely because the link was opened. Do not save passwords, account numbers, authorization codes or session links in saved website fields. A driver pay CSV is a list of supported approved settlements, not an ACH/NACHA instruction or a universal payroll import format.
QuickBooks and other connected services
A provider connection is available only when the feature is enabled, the required provider approvals and setup are complete, and an authorized Customer user grants access. The enabled QuickBooks connection may read company preferences, accounts, items, customer and supported transaction information and send supported invoices, credit memos or accounting payment records according to the choices and permissions shown in BAI. A QuickBooks payment record does not itself transfer funds. Users authorize QuickBooks on Intuit’s own sign-in page, not by giving BAI their Intuit password. Customer must review account and customer mappings and resolve discrepancies; records are not represented as synchronized until the service confirms the outcome. Provider terms, subscriptions and fees remain separate. BAI is an independent application and does not process this information on Intuit’s behalf. No connection, payment processing, ELD or SMS capability is activated by accepting this EULA.
Driver links and communications
A driver link is a restricted access credential for the load assignment it names. An intended recipient may use an enabled link without a full carrier account. Anyone holding a still-valid link may be able to use its assigned permissions, so share it only with its intended recipient and revoke or replace it when necessary. Updates submitted through a driver link are reports that must be reviewed in context, not independent proof of an event. Manual copying or sharing of a link does not activate BAI text messaging. Any later automated messaging requires separate activation and the notices and consents applicable to that use.
Data, confidentiality and support access
Customer grants BAI permission to handle Customer records only to provide the requested service, maintain its security and authorized support, preserve permitted audit/recovery records, and meet applicable legal obligations, as described in the Privacy Policy and any applicable data-processing agreement. Each party must protect the other’s nonpublic business information with reasonable care and disclose it only to people or providers who need it for these purposes and are subject to appropriate confidentiality duties, or as law requires. Information lawfully public, independently developed or lawfully received without confidentiality restrictions is excluded. BAI does not acquire ownership of Customer records or permission to name Customer publicly merely from providing the service. Staff support access follows the Customer-consent and authorization controls applicable to the service; this EULA is not standing consent to enter a workspace.
Availability, suspension and support
The initial hybrid service runs application, database and workflow components on a BAI-controlled Mac and uses external cloud services. Access depends on the host, power, internet connection and providers, and may be interrupted for maintenance, recovery or incidents. No uptime percentage or service-credit commitment is created by this page. BAI may restrict access when reasonably necessary to address a security threat, unlawful use, material misuse or a legal requirement, and will give notice when lawful and practicable. A suspension is not confirmation that data was deleted. Contact support@copilotbai.com, Monday–Friday, 9 AM–5 PM Eastern. These are support hours, not a guaranteed response or resolution deadline.
Cancellation, export, disconnection and deletion
Customer may stop using the software and request cancellation at support@copilotbai.com. BAI will confirm the effective closure and any obligations under the applicable written order; this page does not introduce a new cancellation charge or refund exclusion. Request a final export before workspace access ends. An authorized owner can use the available export process while access permits; if access is restricted, contact support to arrange the authorized route. Export manifests identify included files, exclusions and missing or failed files; an export is not guaranteed to include data Customer is not authorized to receive. Disconnecting QuickBooks stops that connection; it does not cancel an Intuit subscription or remove records already in QuickBooks. Account closure, provider disconnection and deletion are separate steps. Deletion follows verified authority, legal holds, applicable retention instructions and the storage limits explained in the Privacy Policy. BAI will identify any retained categories and the reason or expiry rather than promise immediate erasure of locked backups or audit records.
Responsibility, remedies and changes
Any express warranty, indemnity, damages exclusion or liability limit in the parties’ separately accepted agreement remains governed by that agreement. This EULA does not add a monetary liability cap, a new indemnity, mandatory arbitration or a class-action waiver, or treat an omitted term as accepted. Applicable law determines rights and remedies not addressed in an agreement, and nothing excludes rights or liability that law does not permit the parties to exclude. Any governing-law or forum selection is the one expressly agreed in the applicable written agreement; this page supplies no additional selection. BAI will identify material revisions and present updated terms for acceptance where required; it will not treat a website edit as retroactive acceptance of a new fee or liability limit. Confidentiality, accrued obligations and the data-handling provisions continue as needed after access ends.
Contact and related policy
Questions and contractual notices may be sent to support@copilotbai.com. BAI may verify the sender’s authority before acting. Read the Privacy Policy at https://baicopilot.com/privacy/ for the information-handling description. Do not send passwords, authorization keys or sensitive driver documents in an ordinary support email.